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Terms of Service

Last updated 19 September 2026

These terms are a contract between DrumFleet LLC, a Utah limited liability company doing business as DrumFleet (“DrumFleet”, “we”, “us”), and the business or person that creates an account (“you”, “the operator”). They cover your use of DrumFleet (“the Service”), software for running an appliance rental business.

1. About these terms

You accept these terms when you tick the box at signup, and by using the Service. If you are agreeing on behalf of a company, you confirm you have the authority to do so.

The Service is a business tool. You confirm you are using it for commercial purposes and not as a consumer. You must be at least 18, able to enter a contract, and operating in the United States. You must not use the Service if we have previously closed your account for breaking these terms.

The Data Processing Agreement and the pricing page form part of these terms. If they conflict, the Data Processing Agreement wins on the handling of personal data and these terms win on everything else. Our privacy policy explains how we handle your information; it is not part of this contract.

You agree that we may send you these terms, notices and other communications electronically, and that electronic communications satisfy any legal requirement that they be in writing.

2. Who does what

We provide software. You run the rental business. You own or control the appliances, and you are the only party to your rental agreements. You are solely responsible for:

We are not a party to any rental agreement. We are not a lessor, lender, payment processor, money transmitter, collection agency, consumer reporting agency, law firm or accounting firm, and we are not your agent, partner or employer. We do not inspect appliances, screen renters, check that an ID is genuine, or review your contracts or settings for legality.

Your renters’ questions, complaints, refunds and claims are yours to handle. You release us from any claim arising out of a dispute between you and a renter, a landlord or anyone else you deal with.

We may display a notice on signing pages, the renter portal and renter messages that identifies you as the owner and us as the software provider. You may not remove, hide or contradict it.

You are responsible for carrying insurance suited to your business. We strongly recommend general liability cover.

3. Templates, guides and calculations are not legal advice

We publish agreement templates, including the default agreement in the app, along with guides, suggested clauses, default fees and settings, and figures such as payback calculations. All of it is general information drawn from operating experience. None of it is legal, tax or accounting advice, and using it does not make us your lawyer.

Rental law varies by state and city and changes often. That includes consumer-leasing rules, rent-to-own laws, caps on late fees and interest, deposit rules, automatic-renewal laws, debt collection, repossession, electronic signatures and privacy. Have a local attorney review any contract before you use it with a customer.

You choose every word of the agreement you send and every amount you charge, even where we supplied the default. The Service is built for straight rentals. If you use it for rent-to-own, purchase options or financing, the extra laws that apply are yours to meet. You use all of this material at your own risk and do not rely on us for advice.

4. Your account

You need an account to use the Service. You are responsible for what happens under it, including anything done by team members you invite. Keep your password to yourself, and use the team and role features rather than sharing one login. We may treat anything done through your account as authorised by you. Give us accurate account and business information and keep it current.

Tell us promptly at hello@drumfleet.com if you think someone else has access.

5. Trial, plans and payment

Trial

New accounts get a 14-day trial with no card required. When the trial ends you choose a plan. If you choose none, the account becomes read-only: nothing is deleted, everything stays visible, and you can still export it, but you cannot add or change anything until you subscribe.

Plans

Paid plans bill monthly or annually in advance through Stripe. Your plan renews automatically at the end of each period, at the price then in effect, until you cancel. You authorise us to charge each renewal and to retry a failed payment. Prices are those shown on the pricing page when you subscribe. We will give you at least 30 days’ notice by email before any price change affecting you, and you may cancel before it takes effect.

Cancelling and refunds

You can cancel at any time from Settings → Billing, or by emailing us. Charges already made are not refunded on a mid-period cancellation, but you keep access until the period ends. The exceptions are in section 12 and wherever the law requires a refund. If you think a charge is wrong, tell us within 60 days, and contact us before disputing it with your bank. We may suspend an account that charges back a valid fee.

Taxes

Fees are stated exclusive of taxes. Taxes are your responsibility unless we are legally required to collect them, in which case they are added to your invoice.

Plan limits

Each plan has limits on machines, team members and features. Going over a limit does not delete anything. Adding new records is refused with a message telling you the limit, and everything already there stays visible and exportable. If a subscription lapses, the account becomes read-only rather than closed.

Read-only accounts

We keep a read-only account for at least 12 months after it lapses. After that we may delete it, and we will email you at least 30 days beforehand.

Discount codes

Codes apply only as stated when issued, have no cash value, and may be withdrawn for future periods.

6. Payments from your renters

Your money

Renter payments are made to you through your own Stripe account. You are the merchant of record. We do not receive, hold or transmit those funds, and we do not take a cut of your rent. Refunds, chargebacks, payment disputes, Stripe’s fees and any negative balance on your Stripe account are yours to deal with.

Stripe

Payment processing is provided by Stripe under the Stripe Connected Account Agreement and the Stripe Terms of Service. By connecting a Stripe account you agree to both, as Stripe updates them. You authorise us to share your business and transaction information with Stripe as needed to provide payments. We are not responsible for Stripe’s decisions, including holds, reserves and account closures. If Stripe charges us for a refund, chargeback, fee, fine or negative balance connected with your account, you will reimburse us on demand, and you authorise us to collect it from your payment method on file.

Autopay

The Service charges your renters’ payment methods on your instruction, on the schedule and in the amounts you set. You are responsible for holding each renter’s valid authorisation for every charge, including rent, deposits, fees, damage and replacement charges. You are responsible for the notices the law and the card networks require, and for honouring a renter’s withdrawal of authorisation. We do not check that a charge is authorised or lawful. Retries and reminders run on the settings you choose.

Taxes on your rentals

You decide what sales, rental or use tax applies to your rentals, and you collect, report and pay it. Tax settings are tools you configure, not tax advice. We are not a marketplace facilitator and do not collect or remit tax for you.

7. Contracts, e-signature and ID documents

The Service lets you send agreements for electronic signature and stores the signed copy with a record of when and how it was signed. We are not a party to those agreements. We do not promise that any agreement is valid, enforceable or admissible, or that a signer is who they claim to be.

You are responsible for giving renters the electronic-signature disclosures the law requires, for giving them a copy of what they signed, and for keeping your own copies for as long as the law requires.

If you collect renters’ government IDs, you are responsible for having a lawful reason and their consent, for limiting who on your team can see them, and for deleting them when they are no longer needed.

Do not put Social Security numbers, full card numbers, bank account numbers or health information anywhere in the Service.

8. Messaging your renters, collections and recovery

The Service sends emails to your renters, such as signing links, payment reminders, failed-payment notices and service scheduling. You are the sender of those messages. We provide the tool. The Service does not currently send text messages; if that changes, the rules below apply to them too.

You are responsible for having whatever consent the law requires before a message goes out. That includes the CAN-SPAM Act’s rules for email, state laws, and — for any text messaging we later add — the Telephone Consumer Protection Act, quiet hours and carrier registration rules. You must honour opt-outs promptly, and you are responsible for what your messages say.

Collections

Payment reminders and past-due messages are your communications with your customer. You are responsible for complying with federal and state debt collection and consumer protection laws. Those laws limit the timing, frequency and content of messages, restrict contact with third parties, and forbid threatening action you cannot or do not intend to take. We do not collect debts, decide who is in default, or advise you on either.

Recovery

Recovering equipment, entering anyone’s property, contacting landlords, reporting to the police and going to court are your decisions, taken at your own risk.

We do not guarantee that any message will be delivered, and providers may filter or block messages. We may throttle, block or remove messages, or switch off messaging on your account, if we or a provider reasonably believe these rules are being broken.

Messages from us to you

You agree that we may contact you by email at the address on your account, and in the app, about your account, payments and the Service. Some of these are service messages you cannot opt out of while your account is open.

9. Data and content

Yours stays yours

Everything you put into the Service, including your machines, renters, agreements, payments and documents, stays yours. You give us a non-exclusive, worldwide, royalty-free licence to host, copy, display, transmit and process it as needed to provide, secure and support the Service, and as the Data Processing Agreement allows. You confirm you have the right to everything you upload and the right to give us your renters’ information.

We do not sell it, and we do not use one operator’s business data to build products for anyone else.

Aggregated data

We may compile aggregated, de-identified statistics about how the Service is used. They never identify you or your renters, and we own them.

Export and deletion

You can export your data to CSV at any time, on any plan, and while your account is read-only. If you close your account, export first. We delete account data from our live systems within 90 days of closure, and backups are overwritten within a further 35 days. We may keep what the law requires us to keep, such as billing records, and anything needed to resolve a dispute. Once data has been deleted we cannot recover it.

Personal data

How we handle your renters’ personal data, as your processor, is set out in the Data Processing Agreement. You are responsible for the personal information you collect about your own renters, for having a lawful basis to hold it, and for giving renters whatever privacy notice the law requires.

Security

We use reasonable measures to protect the Service, but no system is perfectly secure. Keep your own copy of signed agreements and any other records your business cannot afford to lose.

Removing content

We may remove or disable any content that we reasonably believe breaks these terms or the law, or that exposes us or others to harm.

10. Our software, your brand

We own the Service, including its software, designs, documentation, templates, and the DrumFleet name and marks. While your subscription or trial is active, we give you a limited, non-exclusive, non-transferable, revocable right to use the Service for your own rental business. You may use our agreement templates in your own business, but you may not resell or republish them. Nothing in these terms transfers ownership of any of it.

Your brand stays yours, and you permit us to display it as needed to run your account. If you connect a custom domain, the domain and its DNS are your responsibility. We may disconnect a domain that infringes someone’s rights or is used to mislead.

If you send us ideas or feedback, we may use them freely with no obligation to you.

If you believe content on the Service infringes your copyright, write to our designated agent at hello@drumfleet.com, 7533 S Center View Ct Ste N, West Jordan, UT 84084. We may remove reported content and close the accounts of repeat infringers.

11. Acceptable use

Don’t use the Service to:

12. Suspension and ending

We may suspend an account that is doing any of the things in section 11, that is unpaid, that the law, Stripe or a carrier requires us to suspend, or that is putting the Service or other users at risk or exposing us to legal liability. Where it is reasonable to do so, we will tell you first and give you a chance to fix it.

You can cancel at any time. We can end these terms, or retire the Service, with 30 days’ notice, or immediately if you materially breach them. If we end your account without cause, we refund the unused part of what you have paid. If we end it for breach, we do not.

When an account ends, your right to use the Service stops, anything you owe us stays due, and section 9 governs your data. We are not liable for rent, renters or business lost because of a suspension or closure made in line with these terms.

13. Availability and warranties

We work to keep the Service running and take regular backups, but we do not promise uninterrupted or error-free availability, and we do not offer a formal uptime guarantee on self-serve plans. Planned maintenance is announced by email where it will be disruptive. Features marked beta or preview may change or be withdrawn.

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE FULLEST EXTENT THE LAW ALLOWS, WE DISCLAIM ALL WARRANTIES, WHETHER EXPRESS, IMPLIED OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT AND ACCURACY.

You use the Service at your own risk. Nothing our staff say or write, including in support conversations, creates a warranty that is not in these terms. We do not warrant that templates are enforceable, that calculations are accurate, that charges will succeed, that messages will be delivered, or that the Service will produce any level of revenue.

14. Liability

TO THE FULLEST EXTENT THE LAW ALLOWS, WE ARE NOT LIABLE FOR LOST PROFITS, LOST RENT, LOST BUSINESS, LOST DATA, LOSS OF GOODWILL, OR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL OR PUNITIVE LOSS, EVEN IF WE WERE TOLD IT WAS POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS CONNECTED WITH THE SERVICE, THESE TERMS OR THE DATA PROCESSING AGREEMENT, TAKEN TOGETHER, IS LIMITED TO THE GREATER OF (A) WHAT YOU PAID US IN THE TWELVE MONTHS BEFORE THE FIRST CLAIM AROSE AND (B) $100. MORE THAN ONE CLAIM DOES NOT INCREASE THIS LIMIT.

These limits apply to every kind of claim, whether in contract, tort (including negligence), strict liability or anything else. They are part of the bargain: our prices would be higher without them. They do not limit what you owe us under sections 5, 6 or 15.

Nothing here limits any liability that cannot lawfully be limited. Where a law does not allow one of these limits, that limit applies to the greatest extent the law does allow.

15. Indemnity

You will defend, indemnify and hold harmless DrumFleet and its owners, officers, employees and contractors against any third-party claim, regulatory action, fine, loss and cost, including reasonable attorneys’ fees, arising from:

We will tell you promptly about any claim. We may take over the defence with counsel we choose, and you will cooperate. You may not settle a claim in a way that admits fault by us or puts obligations on us without our written consent.

16. Disputes

Talk to us first

Before starting any formal claim, email hello@drumfleet.com with what went wrong and what you want. We will both try in good faith to settle it within 30 days.

Governing law

Utah law governs these terms, without regard to its conflict-of-laws rules. The Federal Arbitration Act governs this section.

Arbitration

Any dispute we cannot settle will be decided by binding individual arbitration run by the American Arbitration Association under its Commercial Arbitration Rules, by video or in Cache County, Utah. Each of us pays its own legal fees, and arbitration costs are shared as the rules provide. Either of us may use small claims court instead. Either of us may go to any court for an injunction to protect intellectual property or confidential information, or to stop unauthorised access to the Service.

NO CLASS ACTIONS, NO JURY. YOU AND WE EACH GIVE UP THE RIGHT TO A JURY TRIAL AND THE RIGHT TO BRING OR JOIN A CLASS, COLLECTIVE OR REPRESENTATIVE ACTION. CLAIMS MAY BE BROUGHT ONLY INDIVIDUALLY.

Who decides what

The arbitrator decides whether a dispute falls within this section. A court, not the arbitrator, decides whether the class-action waiver is enforceable. If the waiver cannot be enforced for a claim, that claim goes to court under the Courts paragraph below and not to arbitration, and everything else stays in arbitration.

Opting out

You may opt out of arbitration by emailing hello@drumfleet.com within 30 days of first accepting these terms.

Courts

Where arbitration does not apply, the state and federal courts located in Cache County, Utah have exclusive jurisdiction, and you and we consent to them.

Time limit

To the extent the law allows, any claim must be started within one year after it arose, or it is barred.

17. Changes

We may update these terms. If a change materially affects your rights we will email you at least 30 days before it takes effect. If you do not agree, cancel before that date. Continuing to use the Service after it means you accept the new version. The date at the top of this page always reflects the current one.

Changes to section 16 do not apply to a dispute either of us has already given notice of. Small clarifications that do not reduce your rights take effect when posted.

18. General

Whole agreement. These terms, the Data Processing Agreement and the pricing page are the entire agreement between us about the Service. They replace anything said or written earlier. You have not relied on any statement, on our website or elsewhere, that is not in them.

Assignment. You may not transfer your account or these terms without our written consent. We may transfer them to an affiliate, or to a successor in a merger, acquisition or sale of our business or assets, and will tell you if we do.

Relationship. You and we are independent businesses. No one else has rights under these terms, including your renters.

Events outside our control. We are not liable for delay or failure caused by events beyond our reasonable control, including outages at hosting providers, Stripe, carriers or the internet.

Notices. We give notice by email to the address on your account or in the app. You give notice to us at hello@drumfleet.com and 7533 S Center View Ct Ste N, West Jordan, UT 84084.

Severability and waiver. If part of these terms is unenforceable, the rest stays in force and that part is enforced as far as the law allows. If we do not enforce something once, we can still enforce it later.

Sanctions. You confirm you are not on any US government restricted-party list and will not use the Service in a country under US embargo.

Survival. Sections 5 and 6 (for amounts owed), 9, 10 and 13 to 18 continue after your account ends.

Reading these terms. These terms are written in English, and the English version controls. Headings are for convenience. “Including” means “including without limitation”.

19. Contact

hello@drumfleet.com reaches a person.

Questions about anything here? hello@drumfleet.com